Privacy Policy

We value your privacy. This Privacy Policy explains how Akhila Sivan Physiotherapy ("we," "us," or "our"), located in Thrissur, Kerala, India, collects, uses, and protects your personal information when you visit our website and interact with us.

1. Information We Collect

We may collect the following information when you reach out to us:

• Personal Details: Name, phone number, and email address.
• Health Information: Any health-related symptoms, history, or details you voluntarily share with us for consultation purposes.
• Communication Records: Information and messages exchanged during our conversations.

2. How We Use Your Information

We use your data strictly to:

• Schedule and manage your physiotherapy appointments.
• Respond to your inquiries and assess your needs.
• Provide appropriate physiotherapy services and personalized care.
• Improve our website and patient experience.

3. WhatsApp Integration

Our website utilizes WhatsApp to make it easy for you to book appointments and ask questions. Please note:

• When you use the chat feature, you are communicating via the WhatsApp platform, which has its own privacy and security policies (including end-to-end encryption).
• Once we receive your information and messages via WhatsApp, we handle your data with strict confidentiality in accordance with this Privacy Policy.

4. Data Protection and Security

We implement appropriate security measures to protect your personal and medical data from unauthorized access or disclosure. While we take your privacy very seriously, please be aware that no online system or digital communication is 100% secure.

5. Sharing of Information

We deeply respect your confidentiality. We do NOT sell, rent, or trade your data to anyone. We may only share your information with:

• Legal or regulatory authorities, if strictly required by Indian law.

6. Data Retention

We retain your personal and health information only for as long as necessary to provide you with our services, or as required to comply with standard medical record retention guidelines in India.

7. Cookies

Our website may use standard cookies to help the site run smoothly and enhance your browsing experience. You can choose to disable cookies at any time through your browser settings.

8. Your Rights

Under applicable data protection guidelines, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate information.
• Request the deletion of your data (subject to any legal or medical obligations we may have to retain health records).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

• Location: Thrissur, Kerala, India
• Email: dr.akhilasivanpt@gmail.com
• Phone / WhatsApp: +91 89210 60095